Auckland Transport hits annual targets but needs to improve public engagement

According to its annual report released earlier this month, Auckland Transport (AT) has achieved 18 of its 19 key targets for the 2023/2024 year.

These targets, agreed upon by the Auckland Council, cover public transport reliability, road safety improvements, and significant progress in reducing carbon emissions.

The only missed target involved how well AT listens and responds to Aucklanders, an area it acknowledges as a work in progress.

Public transport patronage hit its peak with 100 million trips in 2019. Photo/Auckland Transport

Public Transport Recovery

In 2019, public transport patronage hit its peak with 100 million trips, a record for Tāmaki Makaurau.

In 2020-2021, public transport usage plummeted to 41 million trips due to the Covid-19 pandemic lockdowns and travel restrictions.

The 2023/2024 year saw a strong recovery in public transport usage, with trips increasing by 22 percent, reaching 87 million compared to 71 million the previous year.

This marked a significant comeback toward pre-Covid levels, aided by recruiting 578 bus drivers and introducing 90 new electric buses, making Auckland’s electric fleet one of the largest in Australasia.

In 2018, the Auckland Transport Board endorsed the first Low Emission Bus Roadmap. This was subsequently reviewed and updated in 2020.

AT’s Manager of Metro Specifications (Fleet and Infrastructure) Edward Wright said that given the financial and logistical constraints to transition the entire bus fleet to zero-emission, the new transition target is aligned with the Government’s target of 2035.

AT’s efforts in expanding services have been evident with the Western Express bus service launch, which attracted over 500,000 passenger trips. Photo/Auckland Transport

“This allows for a more rapid transition than the originally targeted 2040, while mitigating some of the risks and challenges introduced by targeting 2030.”

AT’s efforts in expanding services have been evident with the Western Express bus service launch, which attracted over 500,000 passenger trips.

The number of frequent public transport routes has now reached 40, a sharp rise from just nine in 2016.

Sustainability and Infrastructure Investments

AT continued its focus on sustainability, reducing operational carbon emissions and furthering its commitment to a greener future.

The addition of electric buses, along with new green technologies at 30 intersections to improve bus timeliness, underscores the organization’s pledge to decarbonize Auckland's transport network by 2040.

Public buses /Photo/Supplied/ Auckland Transport

On the infrastructure front, AT delivered its largest capital investment program ever, committing $1.043 billion dollars to practical projects across the city.

This included resurfacing 407 km of roads, constructing 46 km of new roadways, and repairing over 560 flood-damaged sites.

Challenges and Areas for Improvement

Despite these gains, AT admits there is more work to be done in engaging with the public.

AT’s Board Chair Richard Leggat emphasized the need to rebuild trust by “making simple, practical changes” that align with Aucklanders’ needs.

In response to these challenges, AT has begun removing redundant road cones and signs across the network, saving $1.3 million dollars.

AT’s Board Chair Richard Leggat. Photo/Auckland Council

Looking Ahead: What's Next for AT

Over the next year, AT plans to further streamline road usage, introduce more contactless payment options, fix potholes, and prepare for the City Rail Link by bringing in 20 new electric trains.

The organisation is also committed to continuing progress on the Eastern Busway and improving its responsiveness to Aucklanders’ feedback.

Auckland Transport’s full 2023/2024 Annual Report is available for public viewing online here

About AT
Auckland Transport’s mission is to create an efficient, safe, and sustainable transport system that supports the city’s growth and enhances the quality of life for its residents.

The organization collaborates with the Auckland Council and the government to align its initiatives with long-term policies and funding priorities.